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In just a few short weeks you will embark on the vacation of a lifetime! Before you begin your journey to Miami, read through the information below for smooth sailing.

Check In

Before You Sail

All guests must be fully vaccinated at least 2 weeks prior to embarkation, October 11, 2021. Proof of accepted vaccination against COVID-19 must be verified prior to sailing and shown at the cruise pier to board the ship. 

For ships embarking or disembarking at U.S. ports, U.S. Food and Drug Administration (FDA) and/or World Health Organization (WHO) authorized specific vaccination protocols. For the most up-to-date list please visit

Along with your eDocs, you'll need to bring proof of COVID-19 vaccination, and your passport and/or required travel documentation. Every guest needs to have proper identification and proof of vaccination to board the ship.

Preferred proof form is the original vaccination record document issued by either the country’s health authority that administered the vaccination or the guest's medical provider that completed the vaccine administration, however, photo of vaccination record document will also be accepted. Electronic vaccination records will be accepted for residents of countries where electronic documentation is the standard issued form. Confirmation email of vaccination appointment will not be accepted.

Review what identification documents are accepted here and review vaccine proof protocols here.

Complete online check in no later than October 22, 2021 using the Reservation Number we emailed you on Thursday, August 19, 2021 in an email titled "Your Reservation Number Is Here!". For a helpful overview of the online check-in process before you begin, visit Prepare For Your Cruise

Not sure what your reservation number is? Contact us and we can help.

After You've Checked In

All purchases on the ship are made with your Norwegian keycard. As you complete online check-in, you will be asked to put down a method of payment for all your onboard purchases. All purchases you make on the ship will be tied to this method of payment. We recommend doing this in advance to speed up your check-in at the terminal on boarding day! 

If you prefer to wait, you may set up your account during check-in at the terminal. If you prefer to set up a cash account, you will do that on the ship. 

Read up on all the details here.

Once checked in, you may book a shore excursion for our day in Nassau, make dinner reservations for a specialty restaurant, or book an appointment for Mandara Spa to relax and rejuvenate.

Review our event schedule so you can plan a time that works best for you!

Once everyone in your cabin has completed online check-in with Norwegian, you can print out your eDocs. (You will not be able to print until all guests in the cabin are checked in.) If your party is traveling and arriving to the terminal together, you only need to print and bring one copy of your eDocs. 

This option is available on Norwegian's website up to 72 hours prior to sailing.


Helpful Contact Info

Need a contact number to give loved ones at home?  From the USA, they can dial 1.888.NCSHIPS (1.888.627.4477). From the rest of the world, please dial 1.732.335.3280. Let them know the name of the ship is Norwegian Gem.

The Port of Miami Terminal Address is:

Port of Miami
1015 N America Way
Miami, FL 33132

We'll tell you exactly which terminal to go to on embarkation morning!


Please note that with the exception of wine and champagne, all guests are prohibited from bringing alcohol on board our ships.

The following corkage fees apply, per bottle, for any wine or champagne brought on board. 

750 ml Bottle: $15.00 USD

1,000 ml Bottle: $20.00 USD

1,500 ml Magnum: $30.00 USD

To speed up the process of checking your wine or champagne at the port, print out this form and bring it with you.

Smoking is prohibited indoors, in staterooms and balconies, as well as outdoor dining areas, and other various outdoor areas on the ship. This includes regular cigarettes, electronic cigarettes, cigars or pipes.

Smoking is only permitted on the Port side of the Pool Deck (Decks 12 and 13), in the casino (limited to those engaged in active game play during gaming hours), and on the Port Side of Deck 7.

Smoking inside your stateroom or on your balcony will result in a $250 USD cleaning charge added to your onboard account.


Required Documentation

To check in at the Port of Miami and board the ship, you must have proper documentation and proof of vaccination. Do not place these items in your checked bag. Take it with you into the cruise terminal as you'll need to present it at the check in counter.

You will not be allowed to board the ship without proper documentation and proof of vaccination.

To board the ship, you must show proof of vaccination at the terminal. Preferred proof form is the original vaccination record document issued by either the country’s health authority that administered the vaccination or the guest's medical provider that completed the vaccine administration, however, photo of vaccination record document will also be accepted. Electronic vaccination records will be accepted for residents of countries where electronic documentation is the standard issued form. Confirmation email of vaccination appointment will not be accepted.

If you printed out your eDocs, have them handy when you arrive at the port. It will help speed up the check in process!

If you were unable to print your eDocs prior to embarkation day, please proceed to the port with proper documentation. You will still be able to board the ship even if you don't have your eDocs. 

What to Bring

Check out our helpful packing list here to make sure you're all set!

Don't forget to bring your laminate and lanyard that we mailed to the lead passenger of your cabin. The pouch on your lanyard is the perfect place to store your keycard and schedule!

What Not to Bring

Review what to leave behind while you're packing your suitcase.

Tips for the Terminal

Check your bags

Lighten your load! Check your bags with a porter before you enter the cruise terminal for easy boarding.

Bags will be delivered to your room by 8:00pm ET so be sure to keep anything you might need in your carry on bag (passport, medicine, etc.).

 *Please note that curbside porters are not employees of Norwegian and it’s customary to tip them $1 per bag


You can keep your shoes on but belts and laptops will need to go into a bin for screening. Also, wine and champagne need be taken out. Just like at the airport, throw away open drink containers, and empty your pockets.

For your theme night attire, please keep in mind that anything that may look like a weapon may be seized by security agents so it's better to leave those items safely at home.

Bringing Wine?

If you brought wine or champagne, stop at the table immediately after security to pay the corkage fee of $15.00 each for a 750 ml Bottle or $30.00 each for a 1,500 ml Magnum. Yes, you still have to pay the corkage fee if it's a twist off bottle of wine.

I'm on board, now what?


The ship's crew will make an announcement over the loudspeaker when all cabins are ready and that happens around 2:00pm.

Remember, should you choose to check your bags outside the cruise terminal, know that they may be delivered as late as 8:00pm, so keep items you’ll need until then in a carry-on.

Cash Accounts

If you choose to settle your account with cash, a minimum deposit of $150.00 USD will be required. To set up your cash account, please visit Norwegian Guest Services (located in the Atrium, Deck 7, MID) as soon as you board the ship.


Orchid Garden (Deck 7, MID) - Asian Cuisine

Grand Pacific (Deck 6, AFT) - American and Seasonal Fare
Pro tip: Walk to the back of Deck 7 and use the elevators or stairs to enter Grand Pacific.

O'Sheehan's (Deck 8, MID) - Pub Food

Garden Cafe (Deck 12, MID) - Buffet

Great Outdoors (Deck 12, AFT) - Buffet

Eat at one of these specialty dining restaurants at an additional charge. Make a reservation on board by visiting the Dinner Reservations Desk in O'Sheehan's (Deck 8, MID) on Embark day until 3:00pm or any other day in Garden Cafe (Deck 12, MID). 

Sushi and Sashimi Bar (Deck 7, MID)

Teppanyaki (Deck 7, MID) - Hibachi

La Cucina Italian Restaurant (Deck 12, MID)

Cagney's Steakhouse (Deck 13, MID)

Moderno Churrascaria (Deck 13, MID) - Brazilian Steakhouse

During the event

Look for these Shirt Colors to Help!


Blue Shirts:
Event Needs


Yellow Shirts:
Security Needs


White Shirts:
Ship Needs

Stay Connected

Cruise Norwegian is Norwegian Cruise Line's app where guests can access an array of information, pre-cruise and during the cruise.

Learn more about the features of the app here.

We'll provide a full copy of the event schedule in your cabin on embark day.

The schedule will be perforated where you can tear it off and carry it in your lanyard so you'll never miss a minute of the action.

Any schedule updates and announcements made in venues will be posted on and you are able to access this website for free when connected to the ship's Wi-Fi.

Important Hours

The hours for our merch store are listed at the bottom of our online schedule.


Visit our official S.S. Neverender Merch Store in the Library (Deck 12, FWD). 


All shows (except the Coheed and Cambria Indoor Ticketed Shows) will be general admission, so you can come and go as you please!

Your Coheed and Cambria indoor show information will be printed on your keycard, and we'll have staff on hand in Stardust Theater to show you to your seat.

Ship Tips

No problem! Visit Norwegian Guest Services in the Atrium (Deck 7, MID). They're open 24 hours and can replace your keycard.

Pro-tip: Norwegian's guest services team can also let you know your onboard spending balance at any time.

Use decks 7 and 12—you can walk all the way from the front to the back of the ship on these decks. Then take the FWD (front), MID, or AFT (back) elevators or stairs up or down.

Trade Routes boutiques are located on Deck 7, FWD. They're stocked with lots of the amenities you just can't live without.

Ring your stateroom steward at "00", and he or she will ensure your beds are arranged to your preference before evening turn down.