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2020 Refund Information

We recognize we're in the midst of uncertain times right now - times that call for extra flexibility, special value, and an absolute assurance that your health and safety are being closely looked after. With that in mind, Sixthman is postponing all of our remaining 2020 cruises. 

The S.S. Neverender will now be sailing October 25-29, 2021 from Miami to Nassau, Bahamas aboard Norwegian Jewel. 

Currently booked guests received an email on Wednesday, July 15th announcing the 2021 cruise and an email on Thursday, July 16th detailing how to proceed. Only the Lead Passenger should make the selection and their email includes unique links for the cabin's specific reservation. 

Once receiving the email, the Lead Passenger may choose how to proceed from the options below: 

  • Transfer and retain your same room for 2021 (includes bonus options exclusive for 2021 that can be found here)
  • Receive a future cruise credit*, which can be used on a future Sixthman festival or non-charter Norwegian sailing valid beginning September 2020 through December 31st, 2022. 
  • Submit a request for a full refund

*Any travel protection premiums purchased through Sixthman will be issued as a refund to your most recent credit card payment or via check. 

Lead Passengers will have until 11:59pm ET on Thursday, July 30th to make their cabin's selection in the e-mail. If no response is submitted by Thursday July 30th, your 2020 reservation with same cabin and show tickets will be automatically transferred to the S.S. Neverender 2021 as the default option.

Booked guests will have until October 15th, 2020 to modify their selection to request a refund or future cruise credit. Refund requests made by Thursday, July 30th will be processed within 45 days of July 30th. All refunds requested after July 30th prior to August 31st will be processed in September and all refunds requested between September 1st through October 15th will be processed in November.

Please contact our Guest Services team if you did not receive the email or if you have questions.

Looking After Our Communities has always been the compass guiding how we build your vacation experience, and that applies now more than ever. 

For a full FAQ and details of the new programs and policies, including transfers and beverage package options, please go here.

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